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Completed Project

SUA Insurance

SUA Insurance sells and oversees a wide range of specialized property and casualty insurance products and services.

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Integration with internal claim registration system

Java XML Guidewire API Adeptia Suite (ESB)

The CFT design team implemented a system for reporting claims through a hotline 24/7. As part of the project, the Customer decided in favour of an external Call Center specialising in customer service by telephone. The task of CFT was to integrate claim reporting systems of the insurer with the system of the Call Center, receive data collected during registration, open a report in the system and send information allowing for the identification of an opened report. The solution implemented ensures that the information on new reports from the Call Center will be transferred directly to the claim handling system. A person who is calling and reporting a claim is assigned a number in the system and is provided with the data of the employee who was assigned to that report for contact purposes. The outsourcing of Call Centre services and integrating these two systems allowed for lowering the 24/7 claim handling costs.

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CFT Inc.

1556 S. Michigan Avenue Unit 3A

Chicago, Illinois 60605

Phone: +1.312.588.0006


Zgodnie z ustawą z dnia 29.08.1997 r. o ochronie danych osobowych (Dz. U.2016.922 z dn. 28.06.2016r.) oraz zgodnie z art. 13 ogólnego rozporządzenia o ochronie danych osobowych z dnia 27 kwietnia 2016 r. (Dz. Urz. UE L 119 z 04.05.2016) informuję, iż: administratorem danych osobowych umieszczonych w formularzu kontaktowym jest właściciel strony CFT Polska sp. z o.o. ul. Ryżowa 49, 02-495 Warszawa

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