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Completed Project

Allianz Group

An insurance company listed on stock exchange in Frankfurt am Main, included into DAX index. Allianz  operates in 70 countries worldwide and handles 78 million customers, providing services in asset insurance, life insurance and asset management. In some countries the company also conducts banking activities.

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Help Desk 2010-2015

During years 2010-2015 CFT provided customers with a dedicated support team of max. 30 persons distributed among 8 customer locations. The support included claims regarding computer hardware, operating systems and dedicated (customer's internal) applications.

During the 5 years of the contract:
  • 60,000 registered and handled claims annually,
  • 50,000 received phone calls annually (receivability at 85%),
  • 2,500 workstations and notebooks
  • over 5,000 users
  • 200 supported applications

Additionally, during cooperation CFT executed the following projects
  • migration of workstations to the new version of Windows
  • preparing reports from main sales and back office systems
  • supporting Windows administrators (migration of Exchange and Data Center)
  • implementing IT Asset Management system
  • print shop management
Benefits for the customer:
  • dedicated consultants,
  • fixed service prices,
  • defined service catalogue
  • CFT created HelpDesk knowledge base (documentation and operation procedures)

View All Completed Projects For Allianz Group

CFT Inc.

1556 S. Michigan Avenue Unit 3A

Chicago, Illinois 60605

Phone: +1.312.588.0006


Zgodnie z ustawą z dnia 29.08.1997 r. o ochronie danych osobowych (Dz. U.2016.922 z dn. 28.06.2016r.) oraz zgodnie z art. 13 ogólnego rozporządzenia o ochronie danych osobowych z dnia 27 kwietnia 2016 r. (Dz. Urz. UE L 119 z 04.05.2016) informuję, iż: administratorem danych osobowych umieszczonych w formularzu kontaktowym jest właściciel strony CFT Polska sp. z o.o. ul. Ryżowa 49, 02-495 Warszawa

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